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Spur Change So Good Things Happen
Kris Dunn, on the HR Capali$t blog, wrote recently about Dream Jobs. What’s at the intersection of stuff you love to do, stuff you’re good at, and stuff someone will pay you to do? He had engaged in a conversation about,
When I led education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine‘s annual numbers issue, published each November (now their November/December issue). His response wasn’t about the numbers,
Last night I went to my high school’s 30th reunion. It was wonderful in ways I couldn’t have imagined and showed me that time (and perspective) can heal even wounds once made on tender hearts. 5 short years ago I
My dad, Bob, was the hardest working person I’ve ever known. The son of immigrants, his dad died when my dad was very young. When his much older brother and sister left home, he grew up in the rooms behind
Douglas Rushkoff’s critical editorial in the pages of GOOD Summer 2013 coaxed me out of my head and onto my keyboard. He wrote, “Reading a copy of GOOD provokes both inspiration and inferiority….While I like to think of myself as
The phrase “Customer Listening” or its partner-in-crime “Voice of the Customer” always elicits my twitch. Perhaps that’s because it sounds so dang phony, so “I serve people–perhaps I should learn their modern communication ways.” As if that should be followed
In 2009, Coca Cola set out to refresh the way soda was dispensed at restaurants such as McDonalds and Moe’s. It aimed to put choice in customers’ hands. It intended to empower its customer with the act of artistry. Designed