When I led education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine‘s annual numbers issue, published each November (now their November/December issue). His response wasn’t about the numbers,
Listen vs. Hear
The phrase “Customer Listening” or its partner-in-crime “Voice of the Customer” always elicits my twitch. Perhaps that’s because it sounds so dang phony, so “I serve people–perhaps I should learn their modern communication ways.” As if that should be followed
Resolution: This Year Create a Stronger, Smarter Organization
With this new year, you may be looking frantically for a new way to improve your organization’s competitiveness, talent, staying power, and smarts. You’re not alone. When senior leaders of a giant materials manufacturer realized their people were not innovating
Social Business by the Numbers
Seeking the source of a specific statistic that I included in a talk? In followup to my list of websites with data relevant to social business, many people have asked for pointers to interesting data about social media, social business, and engagement.
Baseball, Big Data, And Learnings From Advanced Analytics
Analyzing the massive explosion of baseball information capitalizes on a growing trend toward “big data,” the tools and processes to harness insights found in gigantic data sets. A project to uncover Twitter sentiment around the 2011 post-season play provided an example of how the sheer amount of information need not outstrip our capacity to manage or access it in useful ways.
Data on Big Data
As I wrote “Time to Build Your Big Data Muscles” for Fast Company, I discovered more fascinating bits of data about big data than I could include in the article. Here are some of the eye popping details. If all
Make the case for social business
[Updated January 27, 2014] I speak with many organizations about the benefits of social business in the workplace. My talks are sprinkled with statistics about our changing world. There are far more interesting numbers and resources than I could ever