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Make Change So Good Things Happen
Kris Dunn, on the HR Capali$t blog, wrote recently about Dream Jobs. What’s at the intersection of stuff you love to do, stuff you’re good at, and stuff someone will pay you to do? He had engaged in a conversation about,
Last night I went to my high school’s 30th reunion. It was wonderful in ways I couldn’t have imagined and showed me that time (and perspective) can heal even wounds once made on tender hearts. 5 short years ago I
The phrase “Customer Listening” or its partner-in-crime “Voice of the Customer” always elicits my twitch. Perhaps that’s because it sounds so dang phony, so “I serve people–perhaps I should learn their modern communication ways.” As if that should be followed
In 2009, Coca Cola set out to refresh the way soda was dispensed at restaurants such as McDonalds and Moe’s. It aimed to put choice in customers’ hands. It intended to empower its customer with the act of artistry. Designed
With this new year, you may be looking frantically for a new way to improve your organization’s competitiveness, talent, staying power, and smarts. You’re not alone. When senior leaders of a giant materials manufacturer realized their people were not innovating
Reflection isn’t just what you see in the mirror. Consider it a light that can guide what’s in front of you and a way to more carefully examine what’s behind. In that reflection you can revisit what’s happened and ready
Last week imagine my surprise when a holiday card arrived from my friend Bill Owen, who passed away in early October. A bristly 80 year old, William Henry Owen IV engineered the world around him to infinity and beyond. As we