Business Culture, Collaboration, and Learning
The phrase “Customer Listening” or its partner-in-crime “Voice of the Customer” always elicits my twitch. Perhaps that’s because it sounds so dang phony, so “I serve people–perhaps I should learn their modern communication ways.” As if that should be followed by, “Surprise!” and accompanied by a photo of a fellow donning a Captain Underpants outfit [...] Read more →
With this new year, you may be looking frantically for a new way to improve your organization’s competitiveness, talent, staying power, and smarts. You’re not alone. When senior leaders of a giant materials manufacturer realized their people were not innovating as quickly as the market demanded–and slower than competitors–they assumed replacing several hundred people was a logical [...] Read more →
Seeking the source of a specific statistic that I included in a talk? In followup to my list of websites with data relevant to social business, many people have asked for pointers to interesting data about social media, social business, and engagement. While it’s easy to think of social business as social media-like tools for use inside [...] Read more →
Analyzing the massive explosion of baseball information capitalizes on a growing trend toward “big data,” the tools and processes to harness insights found in gigantic data sets. A project to uncover Twitter sentiment around the 2011 post-season play provided an example of how the sheer amount of information need not outstrip our capacity to manage or access it in useful ways. [...] Read more →
Marcia Conner is recognized across the globe for her work advising international organizations reinventing themselves and their workforce for the future.
