a Captain Underpants outfit over his worsted-wool suit. “I have supreme confidence I know it all!” might be what he said the day before. I’m not against organizations engaging directly with people buying their wares. Nor am I insulted when companies distill from social media fresh insights on how people feel. If you’re doing one or both of those... [read more]
approach to do more than serve soda. Freestyle is a drink machine that can mix over 100 different kinds of Coca Cola products including soda pop, power drinks, and flavored waters. In a modern twist on the 1950s soda-shop float, Freestyle brings choice and collaboration to customers’ fingertips. Strangers and groups of diners alike, standing in front of this... [read more]
Several years ago at a gathering of the International Mass Retailers Association, I met Don Soderquist, who was at that time vice chairman at Wal-Mart. My take-away from his presentation was this: “You have to separate those responsible for today from those responsible for tomorrow.” A light went off in my head as I realized the implications for WD-40... [read more].
several hundred people was a logical next step. They brought me in to reimagine their recruiting, talent management, and leadership development program. They anticipated needing dramatically different approaches than those they’d relied on for almost a century. Before we started, I spent time learning about their organizational culture, wanting to ensure new team members would be able to excel where the... [read more]
tools for use inside of a company, I mean it to imply the larger opportunity to connect people, information, and actionable insights. That can begin within a company, and often stretches outside any one organization’s walls to connect with the people the business serves. My aim will be to update this list as I discover more numbers that make... [read more]